NYC TLC Test: Passengers questions and answers

1. ANever — refusing a destination is not allowed
2. BIf it is outside Manhattan
3. CIf the trip is short
4. DIf it is late at night

Answer: A. Drivers must not refuse by words, gestures or any other means to take a passenger to their destination.

1. ABefore unlocking the doors
2. BOnly after the passenger is seated
3. CThrough the window
4. DBefore the passenger hails

Answer: B. Drivers may not try to learn the destination before the passenger is seated.

1. AAn extra $5
2. BDouble fare
3. CNo extra charge
4. DAn extra $1 per bag

Answer: C. No extra charge for a disabled passenger, service animal, wheelchair or mobility aid.

1. ARide with an attendant
2. BSit in the front seat
3. CPay in advance
4. DNone of these — no such requirement is allowed

Answer: D. Drivers may not require a passenger with a disability to travel with an attendant.

1. A4
2. B3
3. C5
4. D6

Answer: A. Four in a four-passenger vehicle, five in a five-passenger vehicle; a child under seven may also ride on an adult's lap.

1. AThe fastest highway route
2. BThe shortest reasonable route
3. CAny route the driver prefers
4. DThe route the app shows only

Answer: B. Take the shortest reasonable route unless the passenger requests another.

1. ARefuse and end the trip
2. BCharge a change fee
3. CComply unless it is impossible or unsafe
4. DAsk the base for permission

Answer: C. Comply with the request unless it is impossible or unsafe.

1. ASilent at all times
2. BIn uniform
3. CBilingual
4. DCourteous to passengers

Answer: D. Discourtesy brings a fine of $200 (plea) or $300 (after a hearing).

1. ANot allowed
2. BAllowed with windows open
3. CAllowed without passengers
4. DAllowed if the passenger agrees

Answer: A. A driver must not smoke in the vehicle ($150 fine).

1. AA warning only
2. BA $300-$400 fine, possible suspension and 2 points
3. CNothing if the fare is unpaid
4. DA $10 fine

Answer: B. Fine $300 (plea) or $400 (hearing) and/or a 5-30 day suspension, plus 2 points.

1. Adistract or try to distract a Service Animal
2. Btalk with passengers about the route
3. Cplay music at a low volume
4. Duse the horn to warn a pedestrian

Answer: A. §80-12(e) forbids threatening, harassing or abusing anyone and distracting a Service Animal.

1. Aask the passenger to sit in the rear seat
2. Bstart the meter when the passenger enters
3. Cdistract, harm or use force against the service dog
4. Dopen the door for the passenger

Answer: C. §80-12(g) forbids distracting, harming or using force against a Service Animal.

1. Amay push the passenger out if the fare is unpaid
2. Bmay lock the doors until the passenger pays
3. Cmay use force if the passenger is rude
4. Dmust not use or attempt to use physical force

Answer: D. §80-12(f) bars any use or attempt of physical force against a person or Service Animal.

1. Amay refuse because the doors are locked
2. Bmust unlock them and take the party
3. Cmay take only three of the passengers
4. Dmay ask them to wait for a larger car

Answer: B. Drivers may lock the front doors, but refusing a party of four because they are locked violates §80-15(f)(1).

1. Aunder age twelve and strapped in with a seat belt
2. Bunder age seven and seated beside the driver in front
3. Can adult passenger who agrees to pay an extra fare
4. Dunder age seven and held on an adult's lap in the rear

Answer: D. The exception applies only to a child under seven held on the lap of an adult passenger seated in the rear (§80-15(e)(1)).

1. Aoccupy the front passenger seat
2. Bwait for a car with a ramp
3. Cride only if another seat is free
4. Dpay a front-seat surcharge

Answer: A. Such a passenger must be permitted to occupy the front passenger seat (§80-15(f)(2)).

1. Awaiting quietly for a dispatch
2. Bchecking the vehicle's interior
3. Cspeaking to other drivers politely
4. Dplaying loud audio material

Answer: D. Littering, loud audio and horn honking at the Base are nuisance behavior (§80-15(k)).

1. Amay sublease it to a licensed driver
2. Bmay sublease it if the owner calls
3. Cmust not sublease it to anyone else
4. Dmay sublease it for a short period

Answer: C. A driver leasing a taxicab must not sublease it (§80-15(h)).

1. Athe passenger's verbal consent
2. Bprior written Commission approval
3. Capproval from the vehicle owner
4. Da notice posted inside the vehicle

Answer: B. Selling, advertising or recommending services or goods to passengers requires prior written Commission approval (§80-15(g)).

1. AMedallion taxi drivers only
2. BOnly drivers of accessible vehicles
3. CNo driver may promote a Base
4. DFHV and Street Hail Livery drivers

Answer: D. The marketing ban has an exception: FHV and Street Hail Livery drivers can promote their affiliated Base's services.

1. Aapproved by the base owner
2. Bshown on the front seat back
3. Cfor a licensed TLC base
4. Dauthorized by the Commission

Answer: D. No advertising may be displayed inside an FHV unless the Commission authorized it (§80-15(m)).

1. Aload luggage only if paid a handling fee
2. Bhelp only passengers with a disability
3. Cload or unload luggage and close the trunk securely
4. Dload luggage but leave the trunk open

Answer: C. On request the driver must load or unload luggage, wheelchairs, crutches or other property and securely close the door or trunk (§80-16(c)).

1. Athe passenger
2. Bthe driver
3. Cthe base dispatcher
4. Dthe vehicle owner

Answer: A. The passenger may select what is played and ask for the audio to be adjusted, on or off (§80-16(e)).

1. Aoff, but only in winter months
2. Bon, but never turn it off
3. Coff only on short trips
4. Don or off as the passenger asks

Answer: D. The driver must turn the air conditioning or heating on or off at the passenger's request (§80-16(f)).

1. Aname, TLC license number and vehicle license number
2. Bname, home address and phone number
3. CTLC license number and insurance policy number
4. Dname and employer's tax identification number

Answer: A. A driver must comply with reasonable requests for name, TLC Driver License number and the Medallion, FHV or SHL license number (§80-16(g)).

1. Aonly when the vehicle is stopped
2. Bonly at the end of the trip
3. Cat any time, without obstruction
4. Donly with the driver's permission

Answer: C. The passenger can render the screen blank and muted at any time, and control or mute the volume (§80-16(i)).

1. Amay charge a reduced fare for the attendant
2. Bmust not charge extra for the attendant
3. Cmay charge extra only on longer trips
4. Dmay charge extra if the attendant has luggage

Answer: B. The driver must not impose any additional charge for transporting the attendant (§80-17(a)(4)).

1. AOnly at the current Passenger's request
2. BWhenever there are empty seats
3. CIf a person hails the taxi at a red light
4. DIf the Driver announces it at the start

Answer: A. Picking up extra riders without the Passenger's request is prohibited (§80-19(a)(2)).

1. AIn the same borough as the Driver's garage
2. BDirectly on the route to the Driver's home or garage
3. CAgreed upon as a flat fare in advance
4. DWithin a short walk of the nearest Taxi Stand

Answer: B. This is one of three conditions that must all be true (§80-19(a)(5)).

1. AOnly by Hail, never by Pre-Arranged Trip
2. BOnly by Pre-Arranged Trip through a Base
3. COnly through a licensed E-Hail Application
4. DBy Hail or by a Pre-Arranged Trip through a Base

Answer: D. In the Hail Zone both kinds of trips are allowed (§80-19(b)(2)(i)).

1. ABy street hail outside the Hail Exclusionary Zone
2. BBy prearrangement through a licensed Base of the proper class
3. CBy hail at an authorized Taxi Stand
4. DBy hail when no Taxicab is in sight

Answer: B. FHVs must be prearranged through a licensed Base (§80-19(c)(1)).

1. AEast 96th Street and West 110th Street
2. BEast 59th Street and West 72nd Street
3. CEast 86th Street and West 100th Street
4. DEast 125th Street and West 125th Street

Answer: A. This is the Hail Exclusionary Zone for FHVs, with higher fines (§80-19(c)(2)).

1. AWhen the Vehicle has empty seats
2. BNever
3. CDuring rush hour
4. DIf the second Passenger is going the same way

Answer: B. Passengers cannot be forced to share a ride (§80-19(c)(3)).

1. AThe Hail Zone
2. BThe Hail Exclusionary Zone
3. CThe Pre-Arranged Zone
4. DAny borough outside Manhattan

Answer: B. In the Hail Zone, SHL drivers may use vacant Taxi Stand positions (§80-19(d)(1)(i)).

1. AYes, when no Taxicab is waiting in line
2. BNo, not at any Taxi Stand
3. CYes, but only on weekends
4. DYes, if the Passenger asks for the Driver

Answer: B. For-Hire Drivers must not pick up at any Taxi Stand (§80-19(d)(2)).

1. AStand beside the Vehicle to greet Passengers
2. BRemain in the driver's seat, ready to accept Passengers
3. CStay within 15 feet of the Vehicle
4. DKeep the doors locked until a Passenger arrives

Answer: B. The first two cabs must be ready at once; others may be near the car (§80-19(d)(6)).

1. A5 feet
2. B50 feet
3. C100 feet
4. D15 feet

Answer: D. Drivers further back in line may leave the seat but must stay within 15 feet (§80-19(d)(6)).

1. ANo longer than one hour
2. BNo longer than 30 minutes
3. CNo longer than two hours
4. DFor as long as the Driver wishes

Answer: A. Only on-duty Drivers may stay longer than one hour (§80-19(d)(5)).

1. AAt the front of the line if there is room
2. BBeside the first Vehicle in line
3. CAt the rear of the line
4. DWherever the Driver prefers

Answer: C. New arrivals join the end of the line and must not overcrowd the stand (§80-19(d)(4)).

1. ASuffolk County
2. BPhiladelphia Airport
3. CNewark Airport
4. DStamford, Connecticut

Answer: C. Mandatory transport covers NYC, Westchester, Nassau and Newark Airport (§80-20(a)(1)).

1. AItems that the Driver finds inconvenient to carry
2. BMobility aids when the trunk is already half full
3. CLuggage, wheelchair, crutches or other mobility aid
4. DProperty when the Driver is in a hurry

Answer: C. A Passenger's luggage and mobility aids must be transported (§80-20(a)(3)).

1. AEntering from the sidewalk and exiting to the curbside
2. BEntering only, since exiting is up to the Passenger
3. CExiting only, since entering is up to the Passenger
4. DPaying only, never when entering or exiting

Answer: A. Assistance is required both getting in and getting out (§80-20(a)(6)(iv)).

1. ABy taking the Passenger's wallet to find the right bills
2. BBy completing the payment without telling the Passenger
3. CBy refusing, since payment is the Passenger's task
4. DBy helping reach the credit card reader and counting cash aloud

Answer: D. Assistance with payment includes the card reader and counting cash aloud (§80-20(a)(6)(vii)).

1. AA package leaking liquid onto the Vehicle seat
2. BWheelchairs, crutches, service animals and mobility aids
3. CA large toolbox with sharp metal edges and corners
4. DHeavy equipment that may scratch the interior panels

Answer: B. Mobility aids must always be accepted (§80-20(b)(3)).

1. AOnce is enough
2. BAt least twice
3. CAt least five times
4. DNo request is needed

Answer: B. The Driver must ask at least twice, then may discharge the Passenger in a safe location (§80-20(b)(10)).

1. ATen hours of any continuous 24-hour period
2. BEight hours of any continuous 24-hour period
3. CTwelve hours of any continuous 24-hour period
4. DSix hours since the last break

Answer: B. Long trips may be refused after more than eight hours at the wheel (§80-20(b)(8)).

1. ATurned off the roof light and told the Passenger
2. BParked at a Taxi Stand and shut off the engine
3. CLogged off the Technology System and locked both rear doors
4. DPlaced the Taximeter in the "Vacant" position and parked

Answer: C. Both steps are required before refusing because the shift is over (§80-20(b)(5)).